Privacy Policy

Introduction

Bloomber, Inc. ("Bloomber," "we," "us," or "our") operates a business management platform for barbershops and service businesses. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services, including our website at bloomber.co and related applications (collectively, the "Services").

Bloomber is a B2B platform. Your clients belong to you. We do not sell customer data, we do not charge booking fees, and we do not surface your clients to other businesses.

1. Information We Collect

Business Account Information

When you create a business account, we collect:

• Business name and contact information
• Owner/administrator name and email address
• Phone number (for account verification and notifications)
• Business address and timezone
• Payment and billing information (processed securely via Stripe)

End Customer Information

When customers book appointments through businesses using Bloomber, we may collect:

• Name and contact information (email, phone number)
• Appointment history and preferences
• Payment information for bookings (processed via Stripe)
• Communications related to appointments

SMS/Text Messaging Information

When you opt in to receive SMS messages from Bloomber or businesses using our platform, we collect:

• Your mobile phone number
• Your name (if provided)
• Message delivery data (timestamps, delivery status)
• Your opt-in and opt-out preferences

Automatically Collected Information

We automatically collect certain technical information:

• Device information and browser type
• IP address and general location
• Usage patterns and feature interactions
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process appointments, payments, and business transactions
• Send transactional messages (appointment confirmations, reminders, payment receipts)
• Provide customer support and respond to inquiries
• Ensure platform security and prevent fraud
• Comply with legal obligations
• Analyze usage to improve our Services

SMS/Text Message Usage

We use your SMS information specifically to:

• Send appointment confirmations and reminders
• Deliver booking updates and changes
• Send payment notifications and receipts
• Respond to your support requests

We do not send promotional or marketing text messages without your explicit prior consent.

4. Information Sharing

We share information only in the following circumstances:

With Business Partners

End customer data is shared with the business (barbershop) where the customer books appointments. The business controls their customer relationships and data.

With Service Providers

We share data with trusted third-party service providers who help operate our platform, including payment processors, SMS messaging providers, email delivery services, authentication services, and cloud infrastructure providers. These providers are contractually obligated to protect your information and only use it to perform services on our behalf.

For Legal Compliance

We may disclose information when required by law, court order, or government request, or to protect the rights, property, or safety of Bloomber, our users, or the public.

We do not sell personal information to third parties. We do not share data with third parties for their own marketing purposes.

5. Your Rights and Choices

SMS Opt-Out

You can opt out of SMS messages at any time by replying STOP to any message. After you opt out, you will no longer receive text messages from us unless you opt in again. For help with SMS, reply HELP to any message or visit bloomber.co/contact.

Data Access and Deletion

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your data (subject to legal retention requirements)
• Export your data in a portable format

To exercise these rights, contact us at privacy@bloomber.co.

Email Preferences

You can unsubscribe from marketing emails by clicking the unsubscribe link in any email. You cannot opt out of transactional emails related to your account or bookings.

6. Data Security

We implement industry-standard security measures to protect your information:

• Encryption in transit (TLS/SSL) and at rest
• Secure authentication with multi-factor options
• Role-based access controls and least-privilege principles
• Regular security audits and monitoring
• Audit logging for administrative actions

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods:

• Account data: Retained while account is active, plus 7 years for legal/tax compliance
• Appointment history: Retained for business operational needs and analytics
• SMS opt-in records: Retained for compliance documentation
• Payment records: Retained per financial regulatory requirements

Upon account deletion request, we will delete or anonymize your data within 30 days, except where retention is required by law.

8. Children's Privacy

Our Services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately at privacy@bloomber.co.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. For significant changes, we may also notify you via email or through the Services.

Your continued use of our Services after changes become effective constitutes acceptance of the revised policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

11. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA). You have the right to know what personal information we collect, request deletion, and opt out of any sales of personal information (note: we do not sell personal information).

To exercise your California privacy rights, contact us at privacy@bloomber.co.